The woman with the hat is the individual who assaulted the employee in the green jacket. The employee is explaining that there are no more tickets available for viewing the Summer Palace but was still accosted by her friends. He maintained calm and repeated that the Palace was closing very soon and that all tickets had been sold for the day. Here, after the umbrella had been thrown to the ground the Summer Palace employee is giving the umbrella to a member of the woman's group.
The visitors were from China.