* 12-27-05 *
Meet Jen. With her breasts only covered by her necklace nametag, and her very
masculine black tattoo's covering her arms, this face never told me she didn't know
how to mail my book purchase. She just called for her supervisor instead. Robert,
her supervisor, after more of my time wasted, informed me that he had never done such
a transaction..?! How does one get to be in a supervisory role without knowing how to
complete what must've been one of thier most popular services last week?
I dunno, but the next supervisor, Joanna, didn't seem to know how to do so either!
"There should be an "S" key over here somewhere to compute to the cost..?.." So, as
Joanna tries to figure that much out, Robert hands me a form to complete for the "mail
to" address, only it's the wrong form. So, he gets the correct form, and from a typed
address that has 5 lines to it (going out of the country) He scribbles out the address
only he shortens it to 3 lines (as if it were being mailed within the USA)
The ONLY great customer service I got was from the woman named Sarah in the children's
Dept. who knew exactly what books I was looking for, even that there were different
styles of the same book for different ages, was very courteous and happily waited on us
with a smile on her face. And no, her face didn't scare my 6 year old like the one you're
viewing now did. Oh yes, Borders will be hearing about my lovely experience at store #589!
Please excuse the fuzzy shot... didn't wanna get back into spitting range with this one!