The first reply you get in India when you ask something, is "WAIT".
WAITing is very important in India, you see so many WAITers on the streets to serve you.
As soon they notice ... they are there ... to help you very quickly.
But if you want something and you ask, you still get the answer .... "WAIT" cause an effort for free cost WAITing time. Time is money for many but in India WAITING is money.
You sometimes get the impression that India is waiting for developement so much waiters are there, a lot are waiting to get a job if they don't have the money to buy it off.
The railway company does a lot of effort to make their service client-friendly nowadays and indeed clients are increasing and the service is quick and accurate.
So these porters are waiting in the shade of a big three here at Madurai Junction to jump on their next client and foreigners are like a red tissue for a bull for the good money, in Chennai they are hard to handle.
Behind you see the ticket counter building with the double stairway also for handicapped people.