From Bridgestone
Thank you for the quick response. I understand that you are trying to locate a check that was issued to Firestone. Since this was a claims issue, I have escalated this information back to the claims department for further review so that they can try to locate the check that is owed to you. You can also reach out to your claims advisor directly at 844-247-5165, Monday - Friday 8 am - 4:30 pm CST. Also, you can reach the claims supervisor, David, at 615-937-9153.
Camille at Bridgestone.. 844-247-5165
Sincerely,
Marissa T.
Firestone Customer Service
Customer By CSS Email (Holland Shoaf) (10/02/2018 01:41 PM)
Dear Bridgestone, I do not understand the email you just sent. I have found out that the check in question that I have been asking about has a number the number is 420024 and was written on August 20th and cashed on August 31st at the corporate headquarters as I understand advance auto warranty department told me on the phone. There was a check written in my behalf through Firestone here in Lexington. I have never seen this check. The check has an estimated value of $800. Would someone please get this money to me? Thank you
Thank you for contacting Firestone Complete Auto Care. I am sorry to hear about the issues you have experienced trying to get the refund for the service. I do show a claim was created in regards to this issue back on 12/26/17. The reference number for your file is 2284970. I have updated the claim with the information provided and requested that your claims advisor contact you in regards to this issue. The claims advisor assigned to your file is Camille and she can be reached at 844-247-5165, Monday - Friday 8 am - 4:30 pm CST.
BBB message left for me....
melissa in roanoke VA ... info@roanoke.bbb.org 540-342-3455