Hello,

I'm really sorry about this mix-up, and for the fact that the Yamaha YWA-10BL Wireless Network Adapter you received did not appear to be in new condition. It's certainly not our intention to ship used products to our customers, and we'll investigate the origin of this problem.

I've passed your message on to the appropriate people in our company. We value customer feedback such as yours as it helps us continue to improve the service and selection we provide.

I'd like to help, but at this time I'm not sure if you'd like a replacement order or a refund. Please click on the link below and let us know which option you'd prefer so we can take care of it for you.

If you would like a replacement, please confirm the address below.

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Hello,

Thanks for writing back with that additional information. We'll investigate further and make sure this doesn't happen to anyone else.

As my colleague mentioned, it's certainly not our intention to ship used products to our customers, and we'll investigate the origin of this problem.

I've forwarded the details you sent us to our investigations team. Each report they receive is investigated and the appropriate action is taken. However, we won't be able to release the outcome of the investigation.

I realize your order experience hasn't been as positive as you'd hoped, but I hope you'll consider this an isolated incident and give us another chance in the future.

We look forward to seeing you again soon.